Terms of service

These general terms of service (the "Terms") set out the conditions under which AVENTIK (the "Provider") carries out, on behalf of its business clients (the "Client"), on-site technical services relating to physical IT and network infrastructure.

The Terms apply to every service provided by the Provider. They are intended exclusively for business clients acting in the course of their business. The Provider does not provide services to consumers.

They prevail over any purchasing terms of the Client, unless expressly waived in writing by the Provider. Specific conditions set out in the accepted quote prevail over the Terms in case of conflict.

Depending on the quote, services may include in particular:

• pulling, routing and securing network cables;
• termination and connection of links: wall jacks, RJ45 keystone jacks, patch panels;
• installation and assembly of racks;
• rack mounting of network and IT equipment;
• installation of patch panels;
• patching, making and organizing RJ45 patch cords;
• organizing and reworking cabling;
• labeling of links and physical continuity tests, depending on the tools available;
• physical cleaning, tidying and labeling;
• removal of unused items;
• physical maintenance and visual inspection;
• documentation of the state of a rack, service report and before / after photographs.

Services cover the physical infrastructure. They do not include software configuration of equipment, systems administration or data backup, unless expressly stated in the quote.

The Client submits a request through the website contact form, by email or by any other agreed means, and provides the information needed to prepare the quote: site location, description of the installation, access, scheduling or business continuity constraints. A preliminary visit or photographs may be requested.

Every service is subject to a prior quote, based on the information provided by the Client. The quote specifies the nature of the services, their price, any travel costs, payment terms and its validity period.

Unless otherwise stated, the quote is valid for 30 days from its date of issue. Quotes are free of charge.

The quote is accepted by signing it with the words "Bon pour accord" (approved), or by an unequivocal written acceptance (email) from the Client. Acceptance constitutes agreement to these Terms. A deposit of 15% of the quoted amount is due upon acceptance. It is invoiced separately and deducted from the final invoice.

The date and time of the work are agreed between the parties. The Provider performs the services with care, in accordance with industry best practice and within the scope of the quote. Operations likely to cause downtime are identified and scheduled with the Client beforehand.

The Client guarantees the Provider free and safe access to the relevant premises and equipment on the agreed dates, as well as the presence or availability of an authorized contact person. The Client informs the Provider of the health, safety and access rules applicable on site. If the work cannot take place because of the Client (no access, contact person absent), the travel costs stated in the quote may be charged.

The Client undertakes in particular to:

• provide accurate and complete information about the installation and its constraints;
• back up, before the work, any data and configurations it considers necessary;
• identify critical equipment and equipment that must not be unplugged;
• obtain the necessary authorizations (owner of the premises, owner of the equipment, other providers or ongoing maintenance contracts);
• inform the Provider of any warranty or contract that could be affected by the work.

Equipment on site remains the property and responsibility of the Client. The Provider does not remove or dispose of any equipment without the Client's approval. Removed items are left on site for the Client or, at the Client's request and under the conditions set out in the quote, taken by the Provider to an appropriate collection and recycling channel for waste electrical and electronic equipment. Before any disposal, the Client ensures that the equipment no longer contains data: disposed items cannot be recovered.

When the work concerns an existing installation, the Provider works on the basis of the observed condition. The Provider cannot be held liable for defects, non-compliance or malfunctions predating the work, nor for the consequences of the age of existing equipment or cabling. The initial state is documented before any operation.

Any issue or faulty equipment found during the work is reported to the Client and recorded in the job sheet or service report. The Provider may suspend an operation if continuing it poses a risk to people, equipment or business continuity. Fixing the issues found is not part of the service, unless agreed by the Client under the conditions of section 13.

No work outside the quote is carried out without the Client's prior approval. Additional work is subject to a supplementary quote or a written agreement (email) specifying its nature and price before it is carried out.

Dates are agreed with the Client. The Provider informs the Client as soon as possible of any impediment and proposes a new date. The Client may postpone a job free of charge up to 48 business hours before the scheduled date.

Cancellation of a confirmed job by the Client must be notified in writing. Cancellation is free of charge up to 48 business hours before the scheduled date, and any deposit paid is refunded. For later cancellations, the Provider may charge the travel costs stated in the quote and costs already incurred for the job (equipment ordered specifically), upon proof. These amounts are deducted from the deposit, and the balance is refunded to the Client.

Prices are those stated in the accepted quote. They are expressed in euros, plus VAT at the applicable rate where relevant. As the Provider benefits from the French VAT exemption scheme, quotes and invoices bear the statement "TVA non applicable, art. 293 B du CGI" (VAT not applicable). Travel costs, when applicable, are stated in the quote.

Invoices are payable by bank transfer within 30 days of their date of issue. The Provider's bank details appear on the invoice. This period is subject to the limits set by Article L. 441-10 of the French Commercial Code. No discount is granted for early payment, unless stated otherwise on the invoice.

In accordance with Article L. 441-10 of the French Commercial Code, any late payment automatically incurs, without prior notice, late payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, as well as a fixed recovery fee of 40 euros (Article D. 441-5 of the French Commercial Code). Additional compensation may be claimed upon proof when the recovery costs incurred exceed this amount.

The Provider is bound by an obligation of means (best efforts). Its liability may only be engaged in the event of proven fault in performing the service, and only for the resulting direct damage.

Except in the case of gross negligence or willful misconduct, the Provider's total liability for a service is limited to the amount, excluding tax, of that service. The Provider cannot be held liable for indirect damage, such as loss of business, revenue, customers or data.

The Provider is not liable for data loss, downtime or software malfunctions that do not result from its fault, in particular when the Client has not made the necessary backups or has not identified critical equipment. The Provider may refuse an operation that exceeds the scope of the quote or its skills, or that presents a risk (electrical, personal safety, structural).

The Provider undertakes to keep confidential any information it learns during its work: layout of the premises, plans, addressing, credentials, security equipment and, more generally, any technical or commercial information of the Client. This obligation continues after the end of the service.

Services cover the physical infrastructure and do not require access to the Client's data. If the technician is incidentally exposed to information (screens left on, documents, labels), they will not consult, copy or disclose it. No credentials or passwords should be given to the technician, unless required by the quote.

When provided for in the quote, the Provider photographs the installation before, during and after the work for documentation purposes. These photographs are given to the Client and kept by the Provider. They are never published (website, social media, references) without the Client's prior written consent, in which case any details that could identify the Client or compromise its security are blurred.

Depending on the quote, the work results in a signed job sheet and / or a detailed report describing the initial state, the work carried out, the final state, any issues found and possible recommendations. Recommendations are indicative and not binding on the Client.

Reports, photographs and documents provided to the Client become its property, for internal use, once the service has been paid in full. The Provider keeps a copy for archiving, proof of service and compliance with its legal obligations.

Neither party can be held liable for failing to meet its obligations due to force majeure within the meaning of Article 1218 of the French Civil Code. The job concerned is then postponed to a date agreed between the parties.

Any complaint regarding a service must be sent in writing to contact@aventik.fr within 8 days of the work, specifying the nature of the complaint. Reservations noted at the end of the work are recorded on the job sheet.

These Terms and the services they govern are subject to French law.

In the event of a dispute, the parties first seek an amicable solution. Failing agreement, the dispute is brought before the competent court under ordinary rules. Where both parties are traders, exclusive jurisdiction is granted to the courts of Pontoise (Val-d'Oise, France).

As services are intended exclusively for businesses, consumer mediation does not apply.

The Provider may amend these Terms at any time. The applicable Terms are those in force on the date the quote is accepted. The date of the last update appears at the bottom of this page. See also the legal notice.